Refund policy

Last updated: May 20, 2026

This Return & Refund Policy applies to all products purchased through dkvhdkhhz.com. We are committed to ensuring your satisfaction with every purchase.

1. Return Window
We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it: unworn, unused, unassembled (if applicable), with original tags attached, and in its original packaging.
• Hygiene & Usage Note: For hygiene reasons, certain items such as mattresses, cushions, and personal-use home goods may not be returnable once used or opened.
• You must provide a receipt or proof of purchase.
• Non-returnable items: Gift cards, final sale items, and customized or made-to-order furniture.

Items sent back to us without first requesting a return will not be accepted.

3. Return Process
To start a return, please follow these steps:

Step 1: Contact our support team at info@dkvhdkhhz.com with your order number and photos of the item’s current condition.
Step 2: If your return is approved, we will provide instructions on how and where to send your package.
Step 3: Carefully pack the items in their original packaging to avoid damage during return shipping.

4. Return Shipping Fee & Restocking Fee

• Defective/Damaged Products: If the item arrives damaged or defective, we will cover the return shipping cost.
• Customer Remorse: If you changed your mind or ordered the wrong item, return shipping costs may be the responsibility of the customer.
• Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address
Please do not send your purchase back to the manufacturer. Returns should be sent to our designated return facility:

156 Bob Ford Rd, Jonesborough TN 37659, United States

6. Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

7. Exchanges
The fastest way to get the item you want is to return the original item and place a new order once your return is accepted.

8. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

Email: info@dkvhdkhhz.com
Phone: +1 4236762771
Address: 156 Bob Ford Rd, Jonesborough TN 37659, United States